SHIPPING

 

Delivery Company

We use world-class courier companies like DHL to ship products.

Unfortunately, we cannot deliver orders to PO boxes and military addresses.

Shipping Fee

Asia: JPY 1200 

Europe: JPY 2400

Oceania, North America, Central America, and the Middle East: JPY 1800

South America and Africa: JPY 2800


The shipping fee will be waived for orders as follows. (tax included)

Over NT$3000 in Taiwan
Over ¥700 in China
Over HK$800 in Hong Kong
Over MOP$850 in Macau
Over S$150 in Singapore
Over RM400 in Malaysia
Over A$150 in Australia
Over US$100 in the US
Over £100 in UK
Over CHF120 in Switzerland
Over kr1200 in Sweden
Over €120 in France
Over €120 in Germany
Over €120 in Italy
Over €120 in Holland
Over €120 in Belgium
Over ฿3000 in Thailand
Over ₩120000 in Korea
Over ₱5000 in Philippine
Over C$150 in Canada
Over NZ$150 in New Zealand

*Free shipping is only available when the total purchase amount after discount by Member Points and/or any coupon is used meets the required amount. 

Shipping Timeline  

Your order is expected to be shipped within 1-2 business days.
Please note that our logistics partners work according to Japanese Standard Time and on Japanese business days.

Delivery Days

Our customers typically receive their orders within 5-7 business days of shipping.
For more detailed estimated shipping days, please refer below.

Most East Asian countries and North America : 4-5 business days
Rest of the world : 5-7 business days

*If the order was placed over a weekend, it will be processed the next business day, so it may take 1-2 more days to reach you.

Tracking

You will receive a tracking number in the confirmation email sent at shipment.

Wrapping Service

TOOT offers a gift wrapping service at a cost.

Please purchase gift wrapping here.

***Attention***
・If your billing and shipping address are different, we will wrap the order before shipping.
・If the addresses are the same, we will put the gift set with your ordered goods and not wrap it prior to shipping.

Tax

We ship on a DDP (Delivery Duty Paid) basis, which means that all custom duties are included in the product price.
There may be instances in which additional taxes need to be paid.
Any such additional taxes will be calculated according to your specific address and itemized at checkout.

For any shipping inquiries or if you encounter any customs issues, don’t hesitate to contact us at toot@lingble.com. You can also chat with us live or leave us your email and a message in the chat button found at the bottom right-hand side of the page.

Please note that we have no control over customs authorities in your country, which may from time to time delay the delivery of a package or, in rare situations, request you for additional information or fees (via SMS or e-mail). We will do our best to assist you with any customs issues. Just reach out to us! We recommend you respond in a timely manner to avoid the shipment being returned to us. In such cases, you agree that you shall bear any return costs and reshipment costs. For more information please refer to our Terms & Conditions.

Business Hours

TOOT’s business hours are 10:00 a.m. to 12:30 p.m / 1:30 p.m. to 6:00 p.m(From Mon. to Fri.), but TOOT’s website is open 24 hours a day and 365 days a year.

SHIPMENTS TO INDIA

In order to comply with Indian customs regulations, for all shipments into India, we will need the recipient to provide all required KYC (know-your-customer) documents (including Government-issued identification documents and address proof) to customs for clearance.

In particular, please make sure the recipient’s name and delivery address match with the recipient’s details in his/her personal ID during check-out.

After placing your order, please kindly reach out to our customer support via live chat. We will send you an e-mail with detailed information regarding the KYC documents required and assist you with customs clearance.

For more inquiries about KYC, please refer to this link:

DHL: https://www.dhlindia-kyc.com/forms/faq.aspx
FedEx: https://kyc.fedex.com/#/app-faq/0

Country Shipping Restrictions

We regret to inform our customers that TOOT is unable to ship to the countries below at this time.

  • Belarus
  • Brazil
  • Congo
  • Crimea
  • Cuba
  • Georgia
  • Iran
  • Iraq
  • Lebanon
  • Liberia
  • Libya
  • North Korea
  • Somalia
  • Sudan/South Sudan
  • Syria
  • Russia
  • Ukraine
  • Yemen
  • Zimbabwe