Returns & Exchanges
We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we'll gladly accept the return of the unused/unworn products.
IMPORTANT
In order for your return to be valid YOU MUST NOTIFY US OF YOUR INTENT TO RETURN PRIOR TO SHIPPING THE ITEM BACK. Failure to do so will risk the items being lost and your return will not be accepted (parcels from customers that did not notify us will not be accepted and will be returned to you). ANY COSTS INCURRED (INCLUDING CUSTOMS DUTIES AND TAXES) AS A RESULT OF A FAILURE TO FOLLOW THE RETURN INSTRUCTIONS PROVIDED BY US VIA EMAIL OR HEREIN, SHALL BE DEDUCTED FROM THE REFUND OR CREDIT AMOUNT.
Return Policy
・Returns and exchanges must be initiated within 5 days from the date of arrival and items must be shipped by customers within 5 days from the date of sending returns request.
・All returned underwear must be in their new and original condition: unopened, unused, unwashed, unworn, and with tags attached.
・Unless the product has a defect or you receive an incorrect item, you have to cover the return shipping fees.
・If you receive the wrong item, please contact us immediately.
・Returns that do not meet the above requirements will not be accepted.
・You will be responsible for all costs in relation to returns/exchanges, including return shipping costs, duties and taxes.
・All the returned items will have an inspection before proceeding to exchange/reimbursement, and only the items that pass the inspection will be refunded or exchanged.
・If your final purchase amount is below the free shipping threshold after returning a product, we will deduct the original shipping costs that would have been charged from the refund. However, if you choose to be refunded via reward points/a cash coupon, we won't deduct the original shipping costs.
How to Return/Exchange
・Initiate a Return/Exchange
- Please contact TOOT customer service as soon as possible by mail: toot@lingble.com
- For Returns: Please provide customer service with your order number, details of the item you want to return and the reason for your return, and we will get back to you with return instructions.
- For Exchanges: Please provide customer service with your order number, the item you would like to exchange and the model/size of the item to be exchanged so we can reserve your desired item so it does not sell out while we await your package.
Package the Item(s)
- Pack your item(s) and invoice into a bag or box.
Select Shipping Method
- Use any courier service that offers tracking and signature on delivery to send the parcel back within the specified time to the address provided by Customer Care.
- On the air waybill, please include your invoice number and note "Return shipment to Japan".
- All costs in relation to costs of returns/exchange shall be borne by you. Please note that the shipping fee quoted on our website for purchases under the free shipping threshold is not a reference for the actual return costs. We can also arrange for return shipping labels and pick up for you if you prefer, and we will deduct the return shipping costs from your refund amount.
Send return tracking number
- Prepare a photo or scanned copy of the return invoice/receipt and the tracking number to toot@lingble.com
・Receive a Refund
- You may choose to receive your refund in the original form of payment or as TOOT Official WEB Store point.
- Once we receive the returned item, your refund will be initiated within 3 business days.
- Refunds in the original form of payment may take up to 30 business days to show on your account due to varying processing times between payment providers.
- Refunds in points will be reflected on your TOOT Official WEB store account immediately after being processed. Your refund will be initiated within 3 business days. If you do not receive your refund after 30 business days, please contact customer service via toot@lingble.com or live chat and they will gladly assist you.